For products that meet the warranty conditions (excluding point 2 as outlined below), we provide free repair, replacement, and return services, excluding postage and shipping costs.
The free one-year warranty services are provided for the product body excluding the consumables, i.e. silicone ring, battery box buckles, battery box handles, cover for propellers, etc. Damage to the battery by over-discharge due to being not in use for long time is not covered by the warranty.
The product has been held for more than one year after purchase.
The product damage was caused by use or installation steps that did not comply with what has been specified in the user manual.
The product damage was caused by dismantle or repair unauthorized by the company (the manufacturer or the dealer).
The product damaged was caused by accidents or misuse, such as physical damage, drop, impact, severe oxidation, etc.
The product damaged was caused by abnormal storage conditions or force majeure such as fire, liquid soaking, freezing, earthquake, etc.
The product failure or damage was caused by problems other than product design, technology, manufacturing, quality, etc.
For repairs and maintenance beyond the free warranty scope or not eligible for free warranty, our after-sales service center or the product distribution site will provide paid services.
Users can call the company's official after-sales service phone number directly, or contact the dealer where the product was purchased to be avail of the after-sales service.
The company will inform the user about the cause and responsibility of the failure, the cost, and the estimated completion time of repair within 3 working days upon receiving the user's faulty product.
If the user has no objection to the feedback of the company, such as the cause and responsibility of the failure, the cost and the estimated completion time of the repair, etc., the company will start the repair process.